FAQ's

Your cyqlshop will have it’s own shopping cart allowing you to process transactions and easily sell your products.

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Manage Your Shop FAQ


How do I set up my cyqlshop?

Simply click on any “sign up” button and you’ll be asked a series of questions that will help us determine what your needs are. From there we will get you set up with a free, no obligation 30-day trial to try out all of the great cyqlshop features.

Do I have to sign a long-term contract if I start using cyqlshop?

Not at all. We hate contracts as much as you do. cyqlshop is month-to-month so pay as you go.

Are there any penalties if I cancel?

Nope. Although we would hate to see you leave us we’ll send you on your way and wish you the best without penalty.

Can I use my own web address? What if I don’t have one?

Yes, you can use your own web address/domain name. You can either re-delegate your domain and use our DNS servers or you can point your domain to your new cyqlshop site – it’s up to you.

If you do not have a domain name you can use any of the domain name companies to register a name for your site or for a nominal fee we can do the set up and linking for you.

How can I customize the look and feel of my cyqlshop?

cyqlshop provides a wide array of site designs to choose from. Each design gives you the ability to decide what you would like to appear on your site from photos, product info, page navigation tabs and more.

If you do not see a site design you like we are more than happy to custom design a site that will meet your needs. Contact us to receive your comprehensive custom quote.

Can I run cyqlshop on my own servers?

cyqlshop is a hosted service and is not available as a download, so you can’t install it on other servers. Trust us – this is a good thing. Managing, configuring and maintaining servers is not fun. Unless you have an unlimited supply of aspirin it’s not worth the headache.

Does cyqlshop include POP email?

Yes, cyqlshop includes a POP3 email service and webmail too with an unlimited number of emails!

I like my current website, but cyqlshop’s content management features sound like something I need. Can I merge my front-end with cyqlshop?

Yeah sure! You can get all the best cyqlshop has to offer while maintaining the current look of your site. You will have to get a knowledgeable developer to help you sync your site with ours but most should know how to do this.

Do I automatically get cyqlbuilder when I purchase cyqlshop?

Yup! cyqlbuilder is an included feature with cyqlshop.

I really like the bike builder application. Can I add it to my site without purchasing the entire cyqlshop?

Absolutely. cyqlbuilder can be embedded into any website without purchasing the entire cyqlshop solution. Click here to find out more.

Is there a limit on the number of products I can sell in my cyqlshop?

Nope. You sell as many products as your heart desires.

What if I don’t see a product in the database that I sell? Am I able to add it?

We are continually making updates to cyqlshop and ideally want to have the most complete database available. However, if you do not see a product that you need you can simply upload your own product images and add the descriptions and pricing information directly in cyqlshop.

Have a product you want to share with all cyqlshop users? You can decide when uploading products if you want to make them accessible to everyone or if you want them to appear on your site only.

What languages does cyqlshop support?

Right now we only support English but are working to add other languages soon.

Since you’re so good at helping me manage my site can you manage to find me a date for Friday night too?

We are sorry to hear about your dilemma. Although we do claim to be good at many things providing a dating service is not one of them. You may want to try one of those dating websites.

E-Commerce FAQ


Is there a limit on the number of products I can have in my cyqlshop?

Not at all. You can have as many products as you like. We’ll leave that up to you to decide.

How do I collect payments through my cyqlshop?

If you do not currently have an ecommerce site or a merchant account you may choose to set up a merchant account supported by Authorize.net or any of the dozens of other direct payment gateways available.

Once you’ve set things up input your merchant information into your cyqlshop. Once payments are processed your funds are transferred into your bank account.

What is a payment gateway?

A payment gateway authorizes your online payments and protects sensitive credit card information so that information is passed securely between you, the merchant, and your customer.

What if I am happy with my current merchant services provider? Will I have to switch?

No, cyqlshop integrates with any of the dozens of payment gateways out there. Just simply input your merchant account information into your cyqlshop backend and you’re good to go.

Do you take a portion of my sales?

Nope! We have no interest in taking any portion of your online sales. However, do keep in mind that Authorize.net or any payment gateway you choose may charge you a fee to process your payments. Check with them for fee information.

How do I set up a shipping account?

Contact any of our supported shipping providers and they’ll help you set up an account. Once you have an account number simply enter it into cyqlshop and you’re all set up.

What if I am not able to ship bikes from my shop? Am I still able to sell bikes online?

Yes, you still have the option to sell bikes online. You can adjust your shopping cart to alert customers that their purchase is for in-store pick-up only.

Will I be provided with tracking numbers for my customer’s orders?

Yes, a tracking number will automatically be generated so that you and your customer know where their precious items are at all times.

How much would it cost to ship my spouse to Mexico?

Unfortunately, the last time we checked it is illegal to ship humans internationally but you may want to check domestic laws. There may be some type of work around!

Cyqlbuilder FAQ’s


What if I don’t sell some of the brands or bike parts that appear on cyqlbuilder?

cyqlbuilder was created to fit the specific needs of your online shop. This means that you are free to select just the brands and bike parts that you actually sell to appear on cyqlbuilder for your particular website.

I’m a manufacturer and our products are only offered on complete bikes. Why would cyqlbuilder be good for me?

Your products may be available only as part of a complete bike but typically those who purchase your products are likely to make upgrades down the road. They may be interested in switching out their wheels, or handlebars or groupset and want to have a visual of what their “new” bike would look like. Cyqlbuilder will provide information for the closest dealer.

I really like the cyqlbuilder application. Can I add it to my bike shop website without purchasing the entire cyqlshop solution?

Absolutely. cyqlbuilder can be embedded into any website without purchasing the entire cyqlshop solution. You just pay the monthly fee for cyqlbuilder.

What happens when new models or product updates come out? How do I make those changes in cyqlbuilder?

The answer is simple. You don’t have to do anything. As soon as product updates or changes are sent to us by manufacturers we upload them to cyqlbuilder and the changes instantly appear on all active cyqlbuilders. You will receive notification when changes are made.

How do I submit items to cyqlbuilder that are not currently featured?

We are continually making updates to cyqlbuilder and want to have the most complete database available. We appreciate all submissions. Please send any products you would like included to info@cyqlr.com. Please attach images (at the appropriate 90 degree angle and minimum 150 dpi) and all respective specification information.

cyqlbuilder is really cool but I’m really not into road bikes. Will cyqlbuilder build anything else?

At this time cyqlbuilder is built to only configure road bikes. As we move into future phases of cyqlbuilder we will include mountain, bmx, and commuter bikes.

What do you mean when you say cyqlbuilder is integrated much like a youtube video?

What we mean is that we host the cyqlbuilder application on our servers but it’s fully integrated into your site. Your customers will never venture away from your site when using cyqlbuilder keeping them right where you want them. Sites that have youtube videos embedded work the same way.

What if I don’t ship complete bikes?

Even if you do not ship complete bikes or even some bike parts you can simply list all items for in store pick-up only and it’ll appear in the shopping cart once a buyer hits the “add to cart” button. Ultimately it’s up to you whether you want the “add to cart” button in your cyqlbuilder. You can add or delete this feature from the backend of your database.

Do you have an application that will build the man/woman of my dreams?

Although we receive this request all the time, and we would love to help fulfill all dreams, it is with much regret to tell you that this application is not available at this time. However, I hear that cyqlr software’s marketing director is available. She’s a pretty good catch. You may want to start there.

Cyqlr.com FAQ’s


What if I don’t sell some of the brands or bike parts that appear on cyqlbuilder?

We can hardly contain our excitement either! Cyqlr.com will go live July 4, 2010. In the meantime check out www.cyqlr.com for updates leading up to its launch.

I really don’t want to wait until summer. Can I sign up now for cyqlr.com?

Absolutely! Go to cyqlr.com, enter your name and email address and we’ll make sure to keep you in the loop with all things cyqlr until we launch. We promise not to spam you- pinky swear ; )

I really like the cyqlbuilder application. Can I add it to my bike shop website without purchasing the entire cyqlshop solution?

Nope, there is no fee. cyqlr.com is completely free to join.

Who can join cyqlr.com?

Any and everyone can join cyqlr.com as long as you are 13 years old or older.

So what’s the connection between cyqlr.com and cyqlr software?

Since we are makers of innovative tools and applications and we have a passion for cycling we found it fitting that we use our talents to create a social network where we could interact with all types of riders. It’s just one of our many fun projects.

Do I have to purchase any of the cyqlr software products first in order to join cyqlr.com for free?

No, no need for all of that. Cyqlr.com is not a product and is completely separate from cyqlr software products. It’s just like any of your favorite social networks. There are no strings attached.

Will I be able to add a cyqlr.com badge to my website?

Of course. We want to see cyqlr.com badges all over the web. We’ll have those available once we launch.

Pricing FAQ’s


Do I have to sign a long-term contract if I start using cyqlshop?

Not at all. We hate contracts as much as you do. cyqlshop is month-to-month so you pay as you go.

Do I need a credit card to sign up?

No payment is needed during your free trial period. Once you’ve completed your trial we do accept all major credit cards. Your card will be automatically filed and charged each month.

Can I cancel my account at any time?

Yes. Although we’d love to keep you as part of the cyqlr software family, our service is month-to-month and you may cancel at any time.

If I don’t find a design template of yours that I like can you custom design one for me?

Yes! If you’d like a custom design for your cyqlshop we will be more than happy to work with you to learn more about your needs and put together a comprehensive quote.

How do I set up my cyqlshop?

Simply click the “sign up” button and you’ll be asked a series of questions that will help us determine what your needs are. From there you’ll be asked for some general business and payment information. You’ll set up a username and password that you will use to login to your new cyqlshop. Once complete you’ll be ready to go.

Are there any penalties if I cancel?

Nope. There are no penalties if you cancel.

I’m not really interested in cyqlshop but I like the bike builder application. Can I add it to my site without purchasing cyqlshop?

Absolutely. cyqlbuilder can be embedded into any bike shop website without purchasing the entire cyqlshop solution. Click here to get cyqlbuilder as a standalone feature.